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Terms & Conditions

Effective Date: [Insert Date]

These Terms and Conditions govern the use of services provided by PLAYTONE KIDS ("we", "our", "us"), including the booking of childcare workshops and incursions ("services"). By booking our services, you ("Client", "you", "your") agree to comply with and be bound by these Terms and Conditions.

1. Bookings and Payment

  • Booking Confirmation: All bookings for workshops or incursions must be made through our website, via email, or over the phone. A booking is considered confirmed once a written agreement or booking confirmation has been sent to the Client.
     

  • Payment Terms: Payment for services is due within 5 business days of booking unless otherwise agreed in writing. Failure to make payment by the due date may result in the cancellation of your booking and forfeiture of any deposit or payment made.
     

  • Accepted Payment Methods: We accept payment via bank transfer, debit card or credit card.

2. Cancellations

Cancellations by Client: If you wish to cancel your booking, you must notify us in writing via email or phone as soon as possible. Cancellations made more than 3 days prior to the workshop or incursion date are not subject to a cancellation fee.
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Late Cancellations: Cancellations made within 3 days of the scheduled workshop or incursion date are subject to a cancellation fee, which is 30% of the total booking fee, unless otherwise agreed upon in writing.
 
Rescheduling: If you wish to reschedule your booking, please contact us as soon as possible. Rescheduling requests made within 3 days of the booked date may incur additional charges or be subject to availability.

3. Changes to Services

We reserve the right to change or modify the content or schedule of any workshop or incursion, provided that the change does not materially affect the overall nature of the services. We will notify you of any significant changes.
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​4. Child Safety and Supervision

Our staff are trained professionals in childcare and will ensure a safe and engaging environment for all children. However, the Client is responsible for ensuring that appropriate supervision and care are provided for all children attending the workshop or incursion, unless otherwise agreed.
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Images and Identifying Information: As outlined in our Privacy Policy, no child's image or identifying details will be included in any promotional materials or public content without prior consent from the child’s parent or guardian.

5. Liability

Our Liability: We will take reasonable care in providing the services, but we do not accept liability for any injury, loss, or damage sustained by any child or participant as a result of their participation in the workshop or incursion, except where such injury, loss, or damage arises from our negligence or willful misconduct.
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Client Liability: The Client is responsible for any damage caused by children in their care during the event. The Client agrees to indemnify PLAYTONE KIDS against any claims, damages, or liabilities arising from the actions of children during the workshop or incursion.

6. Confidentiality and Privacy

We are committed to protecting the privacy of all participants and their families. Any personal information provided to us will be handled in accordance with our Privacy Policy, which you can review on our website.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. Any disputes arising under or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria. 

8. Amendments to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on our website, and the effective date at the top of the document will be updated accordingly. Please review these Terms periodically for any updates.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
PLAYTONE KIDS
Email: HELLO@PLAYTONEKIDS.INFO
Phone: 0444 512 689

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